Contact SERA

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Get in Touch

Real questions get real answers. Our team responds personally to every email.

How to Reach Us

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Response Time
Within 24-48 hours on weekdays. Weekend emails answered Monday morning.

What We Help With

🛍️ Product Questions
Specs, materials, sizing, and recommendations for our home cafe and kitchen tools.
📦 Orders & Shipping
Tracking, delivery estimates, order modifications, and shipping support.
↩️ Returns & Exchanges
30-day return support — we stand behind every product.
🤝 Bulk & Custom
Wholesale, corporate gifting, and custom requests for cafes and hospitality.
🍽️ Recipes & Pairings
Brewing techniques, ingredient pairings, and use-case advice.

Quick: Track Your Order

  1. Open the "Order Confirmation" email from support@se-ras.com
  2. Click the tracking link for real-time shipping updates
  3. USA orders typically arrive in 3-8 business days
  4. Need help? Reply to that email with your order number and we'll respond same-business-day

Full tracking guide →

Our Promise

Every detail matters — from sourcing the finest products to making sure your experience reflects the quality of SERA. If anything falls short, we're here to make it right.

Got a question? A rave review? Maybe a suggestion?

We’re here to listen. Feel free to reach out by using the contact form below.