Contact SERA
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Get in Touch
Contact SERA for questions about products, orders, delivery and returns.
How to Reach Us
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Email
support@se-ras.com
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Response Time
Response times can vary. Include your order number and details so we can help.
What We Help With
ποΈ Product Questions
Specs, materials, sizing, and recommendations for our home cafe and kitchen tools.
π¦ Orders & Shipping
Tracking, delivery estimates, order modifications, and shipping support.
β©οΈ Returns & Exchanges
Return requests are subject to our 30-day return policy.
π€ Bulk & Custom
Wholesale, corporate gifting, and custom requests for cafes and hospitality.
π½οΈ Recipes & Pairings
Brewing techniques, ingredient pairings, and use-case advice.
Quick: Track Your Order
- Open the "Order Confirmation" email from support@se-ras.com
- Click the tracking link for real-time shipping updates
- Allow 3β5 business days for processing, plus an estimated 3β8 business days for USA shipping
- Need help? Email support@se-ras.com with your order number.
Our Promise
Review product details and our shipping and return policies before ordering. Contact us if you need help.
Business information
SERA is operated by YOBIZWIZ Inc.
151-21 33rd Rd, Flushing, NY 11354, United States
Phone: (646) 347-6646
Email: support@se-ras.com
This is our business address. For returns, contact us first for approval and the authorized return address.
Got a question? A rave review? Maybe a suggestion?
Weβre here to listen. Feel free to reach out by using the contact form below.